Account and newsletter
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No, it is not necessary, you can purchase as a visitor.
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Your personal data is stored in a database for the sole purpose of optimizing the customer experience, enabling the commercial relationship requested by the user and for sending commercial communications and/or Newsletters .
By accepting the Privacy Policy and checking the corresponding boxes, the User gives his/her consent to such processing.
To ensure the best possible service, your personal information will be shared with our service providers. Such as:
- Our logistics service and transport providers
- Our IT provider.
In accordance with data protection law, we will retain your personal data for the legally established periods. If you wish to delete all your personal information, please contact us via the email address info@anothertrend.com
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When you create a new account, click on the box "I would like to receive all the news about Another Trend via email"
To unsubscribe, click on the "unsubscribe" link at the bottom of the Newsletter.
Orders
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You must follow the instructions on the screen to complete the purchase process. You can always correct any errors in the data entered, change the contents of the shopping cart or cancel the entire order before completing it.
You will complete your purchase by making the corresponding payment, check your order through its summary and choose the desired payment method.
Once your order has been submitted, a “Thank you for placing your order with Another Trend” page will appear and you will shortly receive an email confirming receipt of your order.
If you have any questions, please contact us via email at the following address: info@anothertrend.com
Another Trend may not take into account and process an order if there are insufficient guarantees of solvency, if the orders are incomplete or incorrect, or if the products are no longer available. In these cases, we will inform you by email that the process has not been executed, specifying the reasons.
All orders are subject to availability of products and if there are any difficulties with supply, or if items are out of stock, we reserve the right to provide information about substitute products of equal or superior quality and value which the customer may order. If you do not wish to order such substitute products, we will refund any amounts paid by the customer.
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Contact us via email at this address info@anothertrend.com
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At AT, we prepare your order on the same day we receive confirmation of payment, provided that this confirmation is made before 12:00 pm peninsular time from Monday to Friday. Otherwise, the preparation will be carried out on the following business day, handing it over to the carrier, where you must add the delivery time. You can follow the progress of your package at all times thanks to the tracking number provided after your order is shipped.
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Contact us by email at info@anothertrend.com attaching several photos of the shoe you consider defective and provide us with as much information as possible such as your order number, what the defective product is and the description of the defect, as well as whether you prefer a refund or a replacement of the same, within the period of 30 days.
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You have 30 days to verify your order. If the product you received is not the one you purchased, please contact us by email at info@anothertrend.com and we will tell you how to proceed.
Sizes
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We have a size guide to help you choose your size. So, place your heel against the wall and measure the length of your foot to see what size you fit.
The measurements shown in the table correspond to the length of the insole, but it is important to know that the numbers may vary depending on the model, since they are different lasts and some are wider.
If you usually go for a half size, choose a size smaller, as Another Trend only has full sizes.
If you need more details or have any questions, please contact us before placing your order at info@anothertrend.com
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Another Trend fits true to size, however your size may vary depending on the model, as we work with different lasts and some are wider than others.
As a general rule, if you are unsure between two sizes, we always recommend choosing the smaller one.
In the specific case of the 'Low Retro' model, as it is a looser last, they run large, so we recommend taking a size smaller than usual, especially if you have narrow feet.
Delivery
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We currently ship to Spain (mainland and Balearic Islands), Germany, Greece, Ireland, Hungary, Poland, Italy, France and Portugal.
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You will normally receive it within 1-3 business days in Spain and 2-4 business days in Europe.
We prepare your order on the same day we receive confirmation of payment, provided that this confirmation is made before 1:00 pm peninsular time from Monday to Friday. Otherwise, the preparation will be carried out on the following business day, handing it over to the carrier (Correos Express or UPS) where you must add the delivery time.
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You can check all the information regarding shipping costs here
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You will receive an email with the tracking of your package so you know where it is at all times.
Returns
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You can return the item within 30 days as long as the product is in perfect condition, in its original box and with all the corresponding labels.
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You must request a refund by sending an email to info@anothertrend.com with the following information:
1. Order number
2. Detail the product you want to return
3. Reason for return
And you will receive a response within 1-3 business days with the shipping label and the steps to follow.
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Shipping is free but returns will incur a cost for the customer, which will be deducted from the refunded amount.
The return costs are:
Spain: €4 in the peninsula and €5.50 in the Balearic Islands
Portugal: €9
Germany: €12
Ireland, Greece, Hungary and Poland: €14
Italy and France: €10.50
Contact and customer service
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Via email at info@anothertrend.com
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Customer Service is available for any questions or suggestions from Monday to Friday from 9:00 to 13:30 and from 15:00 to 18:00 at the number: +(34)925 69 99 98 or by email at info@anothertrend.com